The most common garage door emergency in the Tri-Cities — same-day service, $65 service call.
A broken torsion spring is the most urgent garage door failure. Without spring assist, your garage door is deadlocked and extremely heavy — don't attempt to force it open. We service spring failures across Kennewick, Richland, Pasco, West Richland, and surrounding Columbia Basin communities same-day, six days a week.
Torsion springs store hundreds of foot-pounds of mechanical energy when wound. A spring that releases suddenly during a DIY replacement attempt can cause fatal injury. The winding bar becomes a projectile. This is the one garage door repair that should always be done by a trained technician — without exception, regardless of skill level.
Standard torsion springs are rated for 10,000 cycles in a moderate climate. The Columbia Basin's 80°F+ annual temperature swing — Kennewick summers above 100°F, winters in the teens — fatigues spring metal through thermal cycling at a rate that compresses the effective lifespan to 8–10 years on standard springs. Agricultural dust packing into spring coils adds an abrasive element. We recommend high-cycle springs for all Tri-Cities homes — they handle the thermal stress significantly better.
Always both. When one torsion spring breaks, the surviving spring has the same age, the same number of cycles, and the same fatigue history. It will fail within months. Replacing both during the same service call eliminates the predictable second emergency and ensures the door operates with balanced spring tension. The incremental cost of replacing both is modest compared to a second service call.
We charge $65 for the service call — this is applied toward your repair. Your technician arrives, identifies your spring specification (wire gauge, inside diameter, length, and number of coils), and gives you a fixed number before touching anything. If you agree, we replace the springs on the spot. If you decline, you owe only the $65 service call. No pressure, no surprise charges.
Call us. Don't try to manually force the door — without spring assist, a two-car garage door weighs 150–200 lbs. We prioritize spring-break calls for same-day dispatch. Tell us it's an emergency when you call.
Usually a loud bang from the garage, followed by a door that won't open or opens only a few inches and stops. Sometimes you can see a gap in the spring coil above the door. The opener motor may run but the door doesn't move.
Yes — Kennewick, Richland, Pasco, West Richland, Benton City, Prosser, Finley, and West Pasco. Same-day available 6 days a week.
Service call: $65, applied toward repair. Technician quotes on-site.